Orders placed with Untracked shipping are not eligible for any compensation of any sort.If the claim is accepted, then we will either refund you the full amount of the order or we will resend the order if we have the stock available.If your order is outside of New Zealand and is lost by the applicable post company, then we will make a claim on the shipment.Note that claims can take up to 1 month to resolve, we will keep in contact with you during this time as updates come to us from NZ Post / Courier Post.If the claim is denied, then we may refund the order with Store Credit in the form of a Gift Card Code or resend the order, this is at our discretion only and done on a case-by-case basis.
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